NHS Complaints Advocacy (Solihull)

For information about our service and how we can assist you or your client, please contact:

Tel: 024 7669 7443

Email: office@independentadvocacy.org

If you are unhappy about the care or treatment that you or someone close to you has received from an NHS funded service, you have the right to an investigation and to be provided with a full and timely response to your concerns.

What is covered by the NHS complaints procedure?

  • All NHS Trusts and NHS bodies, including NHS Foundation Trusts
  • Health Services including:
    - Hospitals
    - Rehabilitation Services
    - GPs
    - Dentists
    - Opticians
    - Pharmacists
    - Community Mental Health Teams
  • Private healthcare providers financed by the NHS

What can be achieved?

  • An explanation of what happened
  • An apology or statement of regret
  • Steps to review procedures to avoid such incidents in the future
  • Sometimes an ex-gratia payment for small sums

What cannot be achieved?

  • Official compensation
  • Staff to be disciplined (although this may result from investigation)
  • Redress from private healthcare not paid for by the NHS

When can complaints advocacy help?

  • Resolving a concern informally
  • Making a complaint
  • Taking a complaint to the Parliamentary Health Service Ombudsman

What can we do?

  • Listen to your concerns
  • Help to explore your options
  • Support you through the complaints process
  • Help with making the complaint
  • Attend meetings
  • Make representations on your behalf

You can complete our referral form if you wish to make a self-referral, or if you are an agency making a referral on a client's behalf. 

You can also download our Self-Help Guide, information leaflet and poster.

In order to view these PDF documents, you will need to have the free Adobe Acrobat Reader software installed on your computer. Click here to download Adobe Acrobat Reader.

You can call 024 7669 7443 so we can arrange for you to discuss your concerns with one of our experienced Advocates.

Useful links:

The NHS complaints procedure explained at www.nhs.uk

Action Against Medical Accidents (AvMA)
AvMA provides free and confidential advice and support to people affected by medical accidents.